Interface Settings

These are the steps that should be tried if you are having difficulties typing with OnScreen.

1) The following settings are the preferred options:

Virtual Pointer in Use = On

Alternate Virtual Interface = Off

Track Pointing Device Input at All Times = Off

2) If you are working with a Touchscreen or a Pen, and when tapping on OnScreen, you observe the buttons being pressed, but the active application (where you are trying to type into) becomes inactive, try setting Track Pointing Device Input at All Times to On.

Virtual Pointer in Use = On

Alternate Virtual Interface = Off

Track Pointing Device Input at All Times = On

3) If you are working with a virtual, assistive, or another non-hardware pointing device, and when clicking on OnScreen, you do not observe the buttons being pressed, set the Alternate Virtual Interface to On

Virtual Pointer in Use = On

Alternate Virtual Interface = On

Track Pointing Device Input at All Times = Off

Other Notes

The Virtual Pointer in Use should ONLY be set Off if you are using a physical mouse, or a device that interfaces like a physical mouse. The device MUST support the GetAsyncKeyState for the VK_LBUTTON & VK_RBUTTON. In general, there is no negative aspect to having this setting On even if you are using a physical mouse.

The Alternate Virtual Interface overrides the Track Pointing Device Input at All Times, so there is never a case where they BOTH would be On.

If you are still having difficulties with OnScreen after trying the above, check the device settings to see if there are other options available - it is possible it is operating in a mode that is not compatible with other Windows programs. You may also wish to test with a physical mouse to see if the pointing device is truly emulating a mouse pointer.

If you continue to have difficulties, please contact Technical Support.