OnScreen Error Messages

OnScreen Errors & Notes are listed below alphabetically with the following information:

Internal Error Codes

Explanations

Possible Solutions to resolve the problem

If you are unable to resolve the problem and require technical support please write down the error code and refer to the Customer Support section of this manual.

OnScreen is Already Open! Cannot Open Another...

Internal Code: 1

Explanation: OnScreen is already running.

Solutions: OnScreen should be visible somewhere on your screen display - it may be minimized to a button or icon.

If using the Developer's Kit, if is possible that OnScreen is open, but off-screen, and not accessible - you can try going to a higher resolution (Control Panel | Display | Settings, and raise the resolution (e.g. 800x600 to 1024x768)). You can also use the CLOSEMTS.EXE from the Developer's Kit to force OnScreen to close. If you have configured OnScreen to open off-screen, you may run OnScreen Setup | Configuration | Special Options | Return to Installation Defaults. You may also try MOVEWMTS.EXE to move back on the visible screen, then Save Settings & Save Position. Refer to Developer's Kit notes for further details.

OnScreen Initialization Error! Cannot access OnScreen Initialization File: ONSCREEN.INI

Internal Code: 39

Explanation: OnScreen could not access the ONSCREEN.INI file.

Solutions: The OnScreen Initialization file is not in the Installation directory. You can run OnScreen Setup from the Program Manager OnScreen group, select Configuration-Special-Return To Installation Defaults, and select Yes, then retry OnScreen.

OnScreen Initialization Error! Cannot access OnScreen Keyboard File: KEYBOARD.KBF

Internal Codes: 4, 82, 83, 85, 86, 87, 88, 90, 91, 92, 93, 94, 95, 97

Explanation: OnScreen could not access the KEYBOARD.KBF file.

Solutions: If OnScreen cannot access the KEYBOARD.KBF file located in the OnScreen Installation Directory, OnScreen cannot be run. You may wish to exit Windows, restart, and retry. If this does not work, you will have to re-install OnScreen from diskette.

Internal Codes: 84, 89, 96

Explanation: The KEYBOARD.KBF file is corrupt.

Solutions: You can try to restore the original files by going into OnScreen Setup | Configuration (Appearance [Advanced]) | Special Options and select Return to Installation defaults, or you will need to re-install OnScreen.

OnScreen File Error! Cannot access OnScreen Macro File: MAC?????.KMF or Keyboard Macro file KYBD????.KMF

Internal Code: 98, 108, 109, 110, 111, 112, 113, 114, 115, 116, 117, 118

Explanation: OnScreen could not access the file listed in the Error message.

Solutions: You may have deleted the Macro File listed, and the Macro Panel is not available. Check all Macro Key assignments to verify that none are attempting to open a non-existent Macro Panel. There may be some system or permissions issue that is preventing access to the file - you can try as an Administrator to see if results are different. You should verify the installation (or re-install).

There is not enough System Memory Available for OnScreen to run in this Configuration. Consult Your Manual.

Internal Code: 103

Explanation: There is not enough Windows Global Memory available to operate OnScreen in the current configuration.

Solutions: You may try to increase System Memory available to all applications within Windows, or operate OnScreen in a smaller configuration and/or size. OnScreen requires more System Memory as the screen display area increases. As you open Panels or go to a larger size, the demand increases. You may try to increase the system memory by increasing the Windows Swap File (see Virtual Memory under 386 Enhanced in the Windows Control Panel), or physically adding more memory to your system.

This is a Single User Version of OnScreen. Please Contact Innovation Management Group, Inc. for Multi-User Licensing.

Internal Code: 101

Explanation: This is a Single User Version.

Solutions: Contact Innovation Management Group, Inc. regarding Multi-User and Site Licensing of OnScreen.

Too many clocks or timers! Close Some Windows or Stop Animations, then Retry.

Internal Code: 3

Explanation: There is not a System Timer available

Solutions: You can close some windows, or stop any animations, or try exiting Windows and restart.

Window Creation Error! Cannot continue! Check System and Try again.

Internal Code: 1

Explanation: Windows could not create a Window for OnScreen

Solutions: You may have too many windows open, and there are not enough resources, or the Windows Environment may have been corrupted, or some other system error. Either Close other windows and try again, or exit Windows, and restart.

Window Tracking Error. Close OnScreen and Restart.

Internal Code: 1001, 1002, 1003, 1004, 1005

Explanation: InterfaceApproach is set to 0 in ONSCREEN.INI and there has been an internal error in OnScreen.

Solutions: Close OnScreen, and reset the InterfaceApproach in the ONSCREEN.INI to 1, then restart OnScreen.

Windows Internal Controls Are Active in Active Window! Cannot Remove OnScreen! Close Active Window or Switch to Another Window, then Retry.

Internal Code 1000:

Explanation: InterfaceApproach is set to 0 in ONSCREEN.INI, and Windows Internal Controls have been subclassed

Solution: Close Active Window, or Switch to Another Window and retry.

Windows Global Memory Allocation Error! Close OnScreen and Restart.

Internal Codes: 5, 6, 7, 8, 9, 10, 11, 12, 13, 14, 15, 16, 17, 18, 19, 20, 21, 22, 23, 24, 25, 26, 27, 28, 29, 30, 31, 32, 33, 34, 35, 36, 37, 38, 40, 99. 100, DLL

Explanation: OnScreen attempted to Lock or Allocate Global Memory, and received an error code from Windows.

Solutions: See Solutions under "There is not enough System Memory..." above.

Windows Local Memory Allocation Error! Close OnScreen and Restart.

Internal Codes: 42, 43, 44, 45, 46, 47, 48, 49, 50, 51, 52, 53, 54, 55, 56, 57, 58, 59, 60, 61, 62, 63, 64, 65, 66, 67, 68, 69, 70, 71, 72, 73, 74, 75, 76, 77, 78, 79, 80, 81, 102, 104, 105, 106, 107, 118, 119, 120, 121, 122, 123

Explanation: OnScreen is unable to access Local Memory to OnScreen. You should never see this error.

Solutions: Close OnScreen and Restart. If that is not successful, Exit Windows and Restart.