Customer Support

OnScreen Software is backed by a support staff trained to provide you with fast, courteous service. Over the years, IMG has astounded individuals at the quality of it software and its support. So that we can continue to focus our resources on development and providing high-quality products & support, we do appreciate your assistance in reviewing the help, manual, and support information available at our website to see if the problem or question has already been addressed. However, if you need assistance beyond what the manual, tutorial, help files, and on-line support database provide, please contact IMG Customer Service:

  Innovation Management Group, Inc.
  Customer Service
  179 Niblick Road #454
  Paso Robles, CA 93446
  USA
  1-800-889-0987 (US & Canada)
  +1-818-701-1579
  +1-818-936-0200 (fax)
  <cs@imgpresents.com>
   http://www.imgpresents.com

To open a Technical Support case and create a support ticket, please refer to https://www.imgpresents.com/orders/support/techsupport.htm.

Please provide, or have the following information ready when you ask for assistance:

• OnScreen version number, update level.

• Registered serial number (or if running demo)

• Make and Model of your computer.

• Windows version number, any Service Packs or major updates.

• A description of the problem.

• If possible, a list of the steps required to recreate the problem.

• If you have seen an error code, record and report the number.

• Additional information may be required, such as monitor type, type of pointing device, amount of RAM in your system, other software running (anti-virus, spyware, virtual machine, etc.).